Blog » Ask Tracy: How Our Client Concierge Service Works

Ask Tracy: How Our Client Concierge Service Works

Hey y’all! We get lots of questions about how our Client Concierge service works. I thought it makes the most sense to just show you examples of how awesome this service is! Our Client Concierge service is included in our Intimate Destination Wedding Package and Savannah Elopement Experience, and can be purchased as an add-on for our Popup Elopement Package.

These services are managed by our Client Concierge, Shannon Vaughn, who is a master of organization and vendor relationships. She spends her days texting, emailing and calling our partners to get things ready for your wedding ceremony, with the occasional assist from me. 

savannah elopement planner
Shannon Vaughn, Client Concierge. Photo by It’s Megan Jones.

As your Client Concierge, Shannon helps clients virtually with tasks in ten categories.

  1. Research lodging options
  2. Make dinner reservations
  3. Complete permit applications (and assist with chair rentals)
  4. Order and have a bouquet delivered 
  5. Book a hair and makeup artist 
  6. Book an acoustic musician 
  7. Order and have a cake delivered 
  8. Book a videographer
  9. Make carriage ride reservations for the beginning or end of your photo session 
  10. Make pedicab reservations for your extra hour of photography

Here is a summary of services we have booked for clients in each category.


Research lodging options and make dinner reservations.

Shannon can conduct initial research for lodging options, based on your location preferences and budget, for both you and your guests. We can also get quotes for dinner and party options on the day of your wedding, as well as some other limited reservations for your stay.  

We don’t take photos of the celebration after we end our couple’s photography session with you, but we have helped couples arrange for celebrations at all sorts of restaurants including The Olde Pink House, 700 Drayton at the Mansion, Rocks on the River, Vic’s on the River, Moon River, 45 Bistro, The Pirate’s House, The Chart House and the Savannah Riverboat, among others. 

elopement celebration in Savannah.
Kelsey & David at the Savannah Riverboat Cruise, March 2018. Photo by It’s Megan Jones.

We have also helped couples cater in their celebrations, whether it was for the couple staying at an AirBnB, or for 30 guests in a small venue. The possibilities are only limited by our imagination and the resources available for your date and budget.


Complete permit applications (and assist with chair rentals).

For couples who have the number of guests where a permit is needed, we’ve helped dozens of them rent squares and Forsyth Park through the City of Savannah, as well as arrange permits for Bonaventure Cemetery and the Wormsloe Historic Site. We’ve also helped get quotes for chair rentals for those couples who have wanted chairs. 

Julia & Zach, October 2017, Whitefield Square. Photo by Matthew & Ashly Fine Art + Films.
Jenna & Garrett, May 2018, Forsyth Park. Photo by It’s Megan Jones.
Kelsey & David, March 2018, Orleans Square. Photo by It’s Megan Jones.
Jodi & John, June 2018, Lafayette Square. Photo by It’s Megan Jones.

Greenwich Park at Bonaventure Cemetery, Bonaventure Cemetery and the Wormsloe Historic Site all require permits, even if it just the couple. 

Jessica & Jonathan, December 2017, Greenwich Park. Photo by Matthew & Ashly Fine Art + Films.
savannah cemetery wedding
Megan and William, July 2018, Bonaventure Cemetery. It’s Megan Jones Photography.
Karrie & Dan, April 2018, Wormsloe Historic Site. Photo by Matthew & Ashly Fine Art + Films.

Order and have a bouquet delivered. 

We work with a few floral designers who create unique wedding and elopement bouquets. Here are a few of our favorites from the past winter and spring seasons.

Jessica & Jonathan, December 2017. Kato Floral Designs. Photo by Matthew & Ashly Fine Arts + Films.
Jenna & Garrett, May 2018. Kato Floral Designs. Photo by It’s Megan Jones.
Kelsey & David, March 2018. Kristian Designs. Photo by It’s Megan Jones.
Jessica & Zach, April 2018. Kato Floral Designs. Photo by It’s Megan Jones.

We can also help you order flowers for the whole family, including corsages and boutonnieres. 

Erica & Jonathan, August 2018. Kato Floral Designs. Photo by Photos by Rich.

Book a hair and makeup artist. 

Hair and makeup is our most popular requested service for both our elopements and weddings. It’s fun to get glammed up for your photos! Here are some looks created by our most popular artists, with the brides’ directions. 

Lauren & John, May 2018. Hair & Makeup by Shea Hollister. Photo by It’s Megan Jones.
kelsey & David, March 2018. Hair & Makeup by Shea Hollister. Photo by It’s Megan Jones.
Alexandria & Bijean, February 2018. Makeup by Devin Sade. Photo by Photos by RIch.
Jodi & John, May 2018. Hair & Makeup by Hustle and Blow Dry Bar. Photo by It’s Megan Jones.
Megan & William, July 2018. Hair & Makeup by Royal Makeup & Hair.
Jessica & Zach, April 2018. Hair & Makeup by Roots Southern Salon. Photo by It’s Megan Jones.
Rhonda & Duane, February 2018. Hair & Makeup by Roots Southern Salon. Photo by Matthew & Ashly Fine Art + Films.
Tieesh & Brian, February 2018. Makeup by Lindsey Wirht. Hair by Beauty by Brooke. Photo by Matthew & Ashly Fine Art + Films.

Book an acoustic musician. 

We can book any type of musician for your ceremony, but our most popular, by far, are our violinists!

Alexandria & Bijean, February 2018. Ocean Violinist. Photo by Photos by Rich.
savannah violinist
Kayte & Alan, April 2018. Violinist Chuck Dizinno. Photo by It’s Megan Jones.

Order and have a cake delivered. 

We assist with lots of cake deliveries, but we don’t have many photos in our library because we’re not at the post-ceremony celebration. We did snag some photos from Erica & Jonathan’s Intimate Destination Wedding of these delicious deserts at the Savannah Botanical Gardens. 

Erica & Jonathan, August 2018. Cupcakes by Gigi’s Cupcakes. Photo by Photos by Rich.
Erica & Jonathan, August 2018. Cake by Gigi’s Cupcakes. Photo by Photos by Rich.

Make carriage ride reservations for the beginning or end of your photo session. 

We can also book a carriage ride for you to pick you up or drop you off (via a short ride) at your ceremony location, if allowed. Because of city regulations on when and where horses can go, this is not actually a very popular service, but if you are interested and can make it work with your plans, we’ll help make it happen!

Kristen & Ben, September 2016. Photo by It’s Megan Jones.

Make pedicab reservations for your extra hour of photography.

And finally… if you have two hours of photography with us, we highly recommend that you let us book you pedicabs with Royal Bike Taxi. Chris and his team will drive you around town in their pedicabs so you can get photos with twice as many backgrounds, as well as relax and drink some champagne, feel a nice breeze and share some snuggles as you come down from the highs of making your lifetime commitment to each other. Our couples have reported it is one of their favorite experiences of their wedding. 

Alexandria & Bijean, February 2018. Pedicabs by Royal Bike Taxi. Photo by Photos by Rich.
Hannah & Jason, February 2018. Pedicabs by Royal Bike Taxi. Photo by Matthew & Ashly Fine Arts + Films.
Megan & Josh, April 2018. Pedicabs by Royal Bike Taxi. Photo by Itr’s Megan Jones.

We’re so excited to work with you and make your elopement or Intimate Destination Wedding in Savannah perfect! If you need more information to help you decide which package is for you, you can read our planning guide, too. You can also fill out the form below if there are additional questions you’d like us to answer. 

Until next time, 

Tracy Brisson, Founder of Savannah Custom Weddings & Elopements